Conditions d’utilisation

TERMS OF SERVICE

OVERVIEW

Welcome to Frelsi. Throughout these Terms of Service, the terms "we", "us", and "our" refer to Frelsi.

Frelsi operates this store and website, including all information, content, features, tools, products, and services made available to you as a customer (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, govern your access to and use of the Services.

By accessing, browsing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms of Service, you must not access or use our Services.

ARTICLE 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your country, state, or province of residence.

You may permit minor dependents under your supervision to use the Services on devices that you own, purchase, or manage.

To access certain features of the Services, including placing orders, you may be required to provide personal information such as:

  • Email address

  • Billing address

  • Shipping address

  • Payment information

  • Contact information

You represent and warrant that all information you provide is accurate, current, complete, and that you have the legal right to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Accounts may not be transferred, sold, assigned, or licensed to any third party.

ARTICLE 2 – OUR PRODUCTS

We make every reasonable effort to display our products and services accurately.

However, actual colours, dimensions, and appearances may vary depending on your device, screen settings, and display configuration.

We do not guarantee that the products received will appear exactly as displayed on your screen.

Product descriptions, specifications, pricing, and availability may be modified at any time without prior notice.

We reserve the right to discontinue any product or limit product quantities available to any customer, geographic region, or jurisdiction.

ARTICLE 3 – ORDERS

When you place an order, you submit an offer to purchase a product.

Frelsi reserves the right to accept or reject any order at its sole discretion.

An order is considered accepted only once written confirmation has been issued by Frelsi.

Payment must be successfully processed before an order can be accepted.

Please review your order carefully before submitting it, as cancellation requests may not be possible once the order has been confirmed.

If an order is cancelled, modified, or declined, we may attempt to notify you using the email address, billing address, or telephone number provided during checkout.

All purchases are subject to our Refund Policy.

You agree that products purchased through our store are intended for personal or household use and not for commercial resale or export.

ARTICLE 4 – PRICING AND BILLING

Prices, discounts, and promotional offers may change without notice.

The price charged for a product will be the price displayed at the time your order is placed and confirmed.

Unless otherwise stated, displayed prices do not include:

  • Taxes

  • Customs duties

  • Import fees

  • Shipping charges

  • Processing fees

Prices displayed on our website may differ from prices offered through third-party platforms or sales channels.

You agree to provide current, complete, and accurate purchase and payment information for all transactions.

You further agree to promptly update any information necessary to complete your transactions, including email addresses, payment methods, and billing information.

You represent and warrant that:

  • Payment information provided is accurate and complete

  • You are authorised to use the selected payment method

  • Charges incurred will be honoured by your payment provider

  • You will pay all applicable charges associated with your purchase

ARTICLE 5 – SHIPPING AND DELIVERY

Delivery times displayed on our website are estimates only and are not guaranteed.

Frelsi shall not be liable for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather events

  • Public holidays

  • Supply chain disruptions

  • Circumstances beyond our reasonable control

Risk of loss and ownership of products passes to the customer upon delivery of the order to the shipping carrier.

For complete information regarding shipping and delivery, please refer to our Shipping Policy.

ARTICLE 6 – INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to:

  • Trademarks

  • Logos

  • Product names

  • Text

  • Images

  • Graphics

  • Videos

  • Audio content

  • Website design

  • Product reviews

is the exclusive property of Frelsi, its licensors, affiliates, or content providers and is protected by applicable intellectual property laws.

You may use the Services solely for personal and non-commercial purposes.

You may not reproduce, copy, distribute, modify, republish, display, transmit, sell, or exploit any content from the Services without our prior written permission.

Nothing contained within the Services grants any license or ownership rights to any intellectual property belonging to Frelsi, Shopify, or any third party.

ARTICLE 7 – OPTIONAL TOOLS

From time to time, we may provide access to third-party tools and services.

These tools are provided on an "as is" and "as available" basis without warranties, representations, or conditions of any kind.

We do not monitor, control, or endorse third-party tools and shall not be liable for any issues arising from their use.

Your use of any optional third-party tools is entirely at your own risk and subject to the terms provided by the relevant third-party provider.

We may introduce additional tools, features, resources, or services in the future, which shall also be subject to these Terms of Service.

ARTICLE 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites, services, resources, or content.

Frelsi is not responsible for examining or evaluating the content, accuracy, legality, or reliability of third-party websites.

Accessing third-party websites is done entirely at your own risk.

We shall not be liable for any damages, losses, claims, or liabilities resulting from your use of any third-party products, services, websites, or resources.

Any concerns regarding third-party products or services should be directed to the relevant third-party provider.


ARTICLE 9 – RELATIONSHIP WITH SHOPIFY

Frelsi is powered by Shopify, which enables us to provide our Services.

However, all purchases made through this website are transactions conducted directly between you and Frelsi.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale, purchase, dispute, refund, delivery, warranty claim, or transaction between you and Frelsi.

You expressly release Shopify and its affiliates from any claims, liabilities, damages, losses, or expenses arising from purchases made through this store.

ARTICLE 10 – PRIVACY POLICY

Your submission of personal information through our Services is governed by our Privacy Policy.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because our store is hosted on Shopify, Shopify may collect and process certain information regarding your use of the Services in order to provide, maintain, and improve its platform.

Information submitted through our Services may be shared with Shopify and selected service providers located in different countries where permitted by applicable law.

For additional information, please refer to our Privacy Policy and Shopify's Privacy Policy.

ARTICLE 11 – FEEDBACK AND USER SUBMISSIONS

If you submit ideas, suggestions, reviews, comments, proposals, plans, feedback, or any other materials ("Feedback"), you grant Frelsi a perpetual, worldwide, royalty-free, transferable, sublicensable, and non-exclusive license to use, reproduce, modify, publish, distribute, display, and exploit such Feedback for any lawful purpose.

You represent and warrant that:

  • You own or control all rights to the Feedback.

  • Your Feedback does not infringe the rights of any third party.

  • Your Feedback complies with these Terms of Service.

We are under no obligation to:

  • Maintain Feedback in confidence.

  • Pay compensation for Feedback.

  • Respond to Feedback.

We reserve the right to remove or modify any Feedback at our sole discretion.

ARTICLE 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping charges

  • Delivery estimates

  • Product availability

We reserve the right to correct any errors, inaccuracies, or omissions and to update or modify information at any time without prior notice.

We also reserve the right to cancel orders affected by pricing errors or inaccurate information.

ARTICLE 13 – PROHIBITED USES

You may use the Services only for lawful purposes.

You agree not to:

  • Violate any applicable law or regulation.

  • Infringe intellectual property rights.

  • Harass, abuse, intimidate, threaten, or discriminate against others.

  • Submit false or misleading information.

  • Upload malicious software, viruses, or harmful code.

  • Attempt to gain unauthorized access to the Services.

  • Collect personal information of other users.

  • Use the Services for spam, phishing, fraud, or deceptive practices.

  • Interfere with the security or functionality of the Services.

  • Use automated systems, bots, scraping tools, AI agents, spiders, crawlers, or similar technologies to access the Services without authorization.

We reserve the right to suspend or terminate access to the Services for violations of these Terms.

ARTICLE 14 – AUTOMATED AGENTS

This section applies to any automated software, AI system, bot, crawler, scraper, or autonomous agent ("Agent") that accesses or interacts with the Services.

Agents must:

  • Clearly identify themselves as automated systems.

  • Comply with all applicable laws and regulations.

  • Respect access limitations and technical restrictions.

  • Avoid bypassing security measures, CAPTCHA systems, or access controls.

  • Refrain from impersonating human users.

We reserve the right to block, limit, restrict, or terminate access by any Agent at any time.

ARTICLE 15 – TERMINATION

We reserve the right to suspend, restrict, or terminate your access to the Services at any time and for any reason, without prior notice.

Termination shall not affect any rights, obligations, liabilities, or payments that arose before termination.

The following provisions shall survive termination:

  • Intellectual Property

  • Feedback

  • Disclaimer of Warranties

  • Limitation of Liability

  • Indemnification

  • Privacy Policy

  • Governing Law

  • Any provision intended by its nature to survive termination

ARTICLE 16 – DISCLAIMER OF WARRANTIES

The information and materials provided through the Services are made available for general information purposes only.

We do not guarantee that:

  • The Services will be uninterrupted.

  • The Services will be secure.

  • The Services will be error-free.

  • Information provided will always be accurate or complete.

Except as expressly stated by Frelsi, all Services and products are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, Frelsi disclaims all implied warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Durability

  • Non-infringement

Some jurisdictions, including parts of Australia, New Zealand, and the United Kingdom, may provide statutory consumer guarantees that cannot be excluded. Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer protection laws.


ARTICLE 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Frelsi, its affiliates, directors, officers, employees, agents, suppliers, service providers, licensors, and partners shall not be liable for any direct, indirect, incidental, consequential, punitive, special, or exemplary damages arising from:

  • Your use of the Services.

  • Your inability to use the Services.

  • Any products purchased through the Services.

  • Errors, inaccuracies, interruptions, or omissions.

  • Loss of profits, revenue, savings, data, goodwill, or business opportunities.

This limitation applies regardless of the legal theory upon which the claim is based, including contract, tort, negligence, strict liability, or otherwise.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law, including mandatory consumer protection laws in Australia, New Zealand, and the United Kingdom.

ARTICLE 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Frelsi, its affiliates, directors, officers, employees, agents, suppliers, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of:

  • Your breach of these Terms.

  • Your violation of any law or regulation.

  • Your infringement of the rights of any third party.

  • Your misuse of the Services.

We reserve the right to assume exclusive control of the defence of any matter subject to indemnification, at your expense.

ARTICLE 19 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law.

The remaining provisions shall remain in full force and effect.

ARTICLE 20 – WAIVER AND ENTIRE AGREEMENT

Failure by Frelsi to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with our policies and notices published on this website, constitute the entire agreement between you and Frelsi regarding your use of the Services.

They supersede any prior agreements, communications, proposals, or understandings, whether written or oral.

ARTICLE 21 – ASSIGNMENT

You may not transfer, assign, delegate, or otherwise dispose of any rights or obligations under these Terms without our prior written consent.

Frelsi may assign, transfer, or delegate its rights and obligations under these Terms without restriction and without prior notice.

ARTICLE 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services shall be governed by and interpreted in accordance with the laws of France.

Nothing in these Terms shall affect any mandatory consumer rights available under the laws of Australia, New Zealand, the United Kingdom, or any other jurisdiction where such rights cannot legally be excluded.

You agree that any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of France, except where applicable consumer protection laws provide otherwise.

ARTICLE 23 – HEADINGS

The headings used in these Terms are provided for convenience only and shall not affect the interpretation of any provision.

ARTICLE 24 – CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Changes will become effective immediately upon publication on this website unless otherwise required by applicable law.

It is your responsibility to review these Terms periodically.

Your continued use of the Services following any changes constitutes acceptance of those changes.

ARTICLE 25 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Frelsi

Email:
contact@frelsiboutique.com

Postal Address:

25 Avenue du Thil
Entrée 3 Appartement 2
33160 Saint-Médard-en-Jalles
France

Business Registration Number (SIRET):
[INSERT YOUR SIRET NUMBER]

VAT Number:
Not applicable