Politique de confidentialité

PRIVACY POLICY

Last updated: June 22, 2026

This Privacy Policy describes how Frelsi ("we", "our", or "us") collects, uses, and discloses your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of personal information:

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order Information

  • Products viewed

  • Products added to cart

  • Purchase history

  • Returns and refunds

Payment Information
Payment information is securely processed by our payment providers. We do not store complete credit card details on our servers.

Account Information

  • Login credentials

  • Account preferences

  • Communication preferences

Device and Usage Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity and interactions

Communications
Information you provide when contacting customer support or communicating with us.

HOW WE COLLECT INFORMATION

We collect information:

  • Directly from you when you place an order, create an account or contact us

  • Automatically through cookies and similar technologies

  • Through Shopify and other service providers

  • Through advertising and analytics partners

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Send promotional communications when permitted by law

MARKETING AND ADVERTISING

We may use your information to provide relevant advertisements and marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in our emails.

COOKIES

Our website uses cookies and similar technologies to:

  • Operate the website

  • Improve user experience

  • Analyze website performance

  • Personalize content and advertising

You may manage cookie preferences through your browser settings.

SHARING OF INFORMATION

We may share personal information with:

  • Shopify

  • Payment providers

  • Shipping and logistics partners

  • Analytics providers

  • Marketing partners

  • Government authorities where legally required

We do not sell your personal information.

SHOPIFY

Our store is hosted by Shopify.

Shopify processes personal information to operate and improve the services provided through our store.

For more information, please review Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

YOUR RIGHTS

Depending on your country of residence, including the United Kingdom, Australia, New Zealand and the European Economic Area, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request data portability

To exercise any of these rights, please contact us.

DATA SECURITY

We implement reasonable security measures designed to protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside your country of residence.

Where required, we implement appropriate safeguards to protect personal information during international transfers.

CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: contact@frelsiboutique.com

Frelsi
25 Avenue du Thil
Entrée 3 Appartement 2
33160 Saint-Médard-en-Jalles
France